Terms and Conditions

1. Definitions

For the purpose of these Terms:

• "Witzo" refers to the AI chatbot platform, website, dashboard, and related services.
• "User", "you", or "customer" refers to any individual or organization using the platform.
• "Service" refers to the Witzo AI chatbot platform, including training, deployment, analytics, and related features.
• "Content" refers to website data, uploaded documents, chatbot conversations, and other information processed through the platform.

2. Acceptance of Terms

By creating an account, purchasing a subscription, or using any part of the platform, you confirm that:

• You are at least 18 years old.
• You have the legal authority to enter into this agreement.
• You agree to comply with these Terms and all applicable laws.

3. Description of the Service

Witzo is an AI-powered chatbot platform that allows businesses to train an AI assistant using:

• Website content
• Uploaded documents
• Knowledge sources provided by the user

The trained AI assistant can then be embedded on a website to interact with visitors, answer questions, and capture leads.

4. Account Registration

To access certain features of the platform, you must create an account. You agree to:

• Provide accurate and complete information
• Maintain the confidentiality of your login credentials
• Accept responsibility for all activities under your account

Witzo reserves the right to suspend or terminate accounts that provide false information or misuse the platform.

5. Subscription Plans and Billing

Witzo offers both free and paid subscription plans.

Paid plans provide additional features such as increased limits, analytics capabilities, and customization options.

Payments are processed through Stripe or other supported payment providers.

By purchasing a subscription:

• You authorize recurring billing for the selected plan.
• Subscriptions renew automatically at the end of each billing cycle unless cancelled.
• Prices may change with prior notice.

6. Refund Policy

Witzo provides a 30-day money-back guarantee for first-time purchases of paid subscription plans.

Refund requests must be submitted within 30 days of the initial purchase date.

Refunds apply only to the first subscription payment and do not apply to:

• Subscription renewals
• Plan upgrades or downgrades
• Additional purchases or add-ons
• Usage-based charges

Approved refunds will be issued to the original payment method used during checkout.

7. Cancellation Policy

You may cancel your subscription at any time.

Cancellation will stop future billing but does not automatically result in a refund unless the request is made within the 30-day refund period.

Your subscription will remain active until the end of the current billing cycle.

8. Acceptable Use

You agree not to use Witzo to:

• Engage in illegal activities
• Distribute harmful, abusive, or misleading content
• Attempt to access systems without authorization
• Interfere with platform functionality
• Use the service for spam or fraudulent activities

Violation of these rules may result in account suspension or termination.

9. User Content and Responsibility

You may provide content to train your AI assistant, including:

• Website pages
• Documents
• Text data

You retain ownership of your content.

However, by uploading or providing content, you grant Witzo permission to process and analyze it to operate the service.

You are responsible for ensuring that you have the right to upload and use this content.

10. AI-Generated Responses

Witzo uses artificial intelligence to generate responses based on the content you provide.

AI-generated responses may contain inaccuracies or incomplete information.

You are responsible for reviewing and validating information generated by the AI assistant before relying on it.

Witzo does not guarantee the accuracy of AI-generated responses.

11. Data Storage and Security

Witzo processes and stores certain data required for the operation of the service, including:

• Training data
• Chat conversations
• Usage analytics
• Lead information

Security measures may include:

• Security headers
• Request validation
• Input sanitization
• Access control

While reasonable security measures are implemented, no system can guarantee absolute security.

12. Third-Party Services

Witzo may rely on third-party services such as:

• Payment providers
• Cloud infrastructure
• AI model providers
• Analytics tools

These services operate under their own terms and privacy policies. Witzo is not responsible for the behavior of third-party providers.

13. Intellectual Property

All intellectual property rights related to the Witzo platform, including software, design, branding, and technology, remain the property of Witzo.

Users are granted a limited, non-exclusive license to use the platform according to these Terms.

You may not:

• Reverse engineer the software
• Copy or distribute the platform
• Modify or create derivative works without permission

14. Service Availability

Witzo aims to provide reliable service but does not guarantee uninterrupted operation.

Service interruptions may occur due to:

• Maintenance
• Technical issues
• Infrastructure failures
• Third-party outages

Witzo is not liable for temporary downtime or service interruptions.

15. Limitation of Liability

To the maximum extent permitted by law, Witzo shall not be liable for:

• Indirect or consequential damages
• Loss of profits
• Business interruptions
• Loss of data

Your use of the platform is at your own risk.

16. Indemnification

You agree to indemnify and hold Witzo harmless from any claims, damages, or liabilities arising from:

• Your use of the platform
• Content you provide
• Violations of these Terms

17. Account Suspension and Termination

Witzo may suspend or terminate your account if:

• You violate these Terms
• Fraudulent activity is detected
• The platform is misused

Termination may result in immediate loss of access to the service.

18. Changes to the Terms

Witzo reserves the right to update these Terms and Conditions at any time. Updated terms will become effective once published on the website. Continued use of the service after updates constitutes acceptance of the revised Terms.

19. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the applicable jurisdiction where the company operating Witzo is registered.

20. Contact Information

For questions about these Terms and Conditions, you may contact the Witzo support team through the contact information available on the website.