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Privacy Policy

Last Updated: March 2026

This Privacy Policy explains how Witzo collects, uses, stores, and protects your information when you use our platform and services.

By using Witzo, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

Witzo may collect the following types of information.

Account Information

When you create an account, we may collect:

  • Name
  • Email address
  • Company name (if provided)
  • Login authentication data

Billing Information

When purchasing a paid plan, payment details are processed by our payment provider such as Stripe.

Witzo does not store full credit card information. Payment processing is handled securely by the payment provider.

Usage Data

When you use the platform, we may collect:

  • Chat interactions and conversations
  • AI assistant queries and responses
  • Usage statistics and analytics
  • Feature usage information

Training Data

When you train your AI assistant, we may collect and process:

  • Website content submitted for scraping
  • Uploaded documents such as PDF, DOC, TXT, CSV, XLS, XLSX
  • Knowledge base content used for AI responses

Device and Technical Information

We may collect technical information including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Access time and usage logs

2. How We Use Your Information

We use the information collected to:

  • Provide and operate the Witzo platform
  • Train and generate AI responses based on your data
  • Process payments and manage subscriptions
  • Improve product functionality and performance
  • Provide customer support
  • Monitor usage limits and service performance
  • Detect security issues and prevent abuse

3. AI Processing of Data

Witzo processes user-provided data to generate AI responses.

This may involve sending content to third-party AI infrastructure providers to generate responses.

AI responses are generated based on the content provided by the user and may not always be accurate.

Users are responsible for reviewing AI-generated responses before relying on them.

4. Data Storage

Data processed by Witzo may include:

  • Knowledge sources
  • Chat conversations
  • Lead information captured through the chatbot
  • Usage analytics

Data may be stored in cloud infrastructure and databases configured for the platform.

The storage location depends on the infrastructure provider used by the Witzo deployment environment.

5. Data Security

Witzo implements security measures designed to protect user data, including:

  • Secure HTTPS connections
  • Security headers
  • Access controls
  • Request validation
  • Input sanitization

While reasonable measures are implemented, no system can guarantee absolute security.

6. Data Sharing

Witzo does not sell user data.

However, information may be shared with trusted third-party providers that help operate the service, including:

  • Payment processors
  • Cloud infrastructure providers
  • AI model providers
  • Analytics tools

These providers process data only as necessary to operate the platform.

7. Cookies and Tracking Technologies

Witzo may use cookies or similar technologies to:

  • Maintain user sessions
  • Analyze platform usage
  • Improve system performance

Users can control cookie behavior through browser settings.

8. Data Retention

Witzo retains data for as long as necessary to operate the service.

This may include:

  • Account information
  • Knowledge sources
  • Chat conversations
  • Lead records

Users may delete certain data through the dashboard or by contacting support.

9. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Request restriction of processing

To exercise these rights, you may contact Witzo support.

10. Third-Party Links

The Witzo platform or website may contain links to third-party websites.

Witzo is not responsible for the privacy practices of external websites.

Users should review the privacy policies of those websites separately.

11. Changes to This Privacy Policy

Witzo may update this Privacy Policy from time to time.

Changes will become effective once the updated policy is published on this page.

Users are encouraged to review this policy periodically.

12. Contact Information

If you have questions about this Privacy Policy or how your data is handled, you may contact the Witzo support team through the contact information available on the website.